When a project is finished or product is sold it is vital that all parties can rely on after sales support given locally.

We support the contractual responsibilities during warranty and maintenance period by facilitating and coordinating available local and/or foreign resources, capabilities and expertise.

Our after sales services include:

Organizing the Support and Management Team We set up and organize a support and management team to cover technical, commercial and logistical support and management of activities associated with the warranty period obligations based in Iran.

Processing Client Inquiries Our support team will process any defect notifications received from the client and accordingly investigate the extent of such defects to establish the most appropriate remedial action.

Procurement of Replacement Parts and Services We determine whether the part can be sourced locally in Iran or abroad, subsequently place the order, monitor the process of delivery, customs clearance and inland transportation. We also ensure the proper installation, testing and commissioning procedures for the replacement parts.

Repair on the Equipment We determine whether the part can be repaired locally in Iran or abroad, identify, evaluate and employ appropriate service providers for the repair, installation, testing and commissioning of the repaired parts.

Contractual and Financial Arrangements We manage contractual and financial issues with the client including releasing bonds, preparing and submitting invoices, claim proposal for the additional works, drawing up agreement for operation, maintenance and extended warranty. We obtain the FAC (Final Acceptance Certificate) for successful completion of the contract and finalize contractual arrangements with the sub-contractors and service providers.